Members of ROCCI Assist will receive the following benefits and services:
Roadside Assistance
| - |
Flat Tyre Assistance |
-
|
Vehicle's spare tyre will be installed to replace a flat tyre. When a serviceable spare tyre is not available, towing will be arranged. |
| - |
Battery Jump-Start |
| - |
If the vehicle's battery is dead, the service provider will jump-start your vehicle. |
| - |
Towing Services |
-
|
Vehicle will be towed to the nearest RMI approved repair facility. If after-hours, vehicle will be stored in safe storage area for the evening. |
| - |
Car Lockout Services |
-
|
In the event of keys being locked in the vehicle, a locksmith will be sent to unlock the vehicle. |
| - |
Emergency Fuel Delivery |
-
|
If the vehicle runs out of fuel, a limited supply will be delivered to enable you to reach the nearest service station. (Cost of fuel for the insured's account) |
- Household Assistance
-
| - |
Plumbing Failures |
| - |
Burst geyser. |
| - |
Burst water pipes and connections. |
| - |
Faulty taps, mixer units and toilet cisterns. |
| - |
Opening of drains. |
| - |
Valves. elements, thermostats and vacuum breakers. |
| - |
Electrical Failures |
| - |
Faulty distribution boards. |
| - |
Circuits. |
| - |
Plug points. |
| - |
Switches. |
| - |
Earth leakage relays. |
| - |
Plate Glass Breakage |
| - |
Incidents of breakage to existing fixed glass. |
| - |
Locksmith Requirements |
| - |
Opening of door locks where keys are locked inside the house. |
| - |
Opening of door locks where keys are lost or stolen. |
Medical Assistance
| Medical Advice and Information Hotline / Emergency Hotline |
-
|
Available 24 hours a day to provide general medical information and advice. This is an advisory service only, as a telephonic conversation does not permit an accurate diagnosis. |
-
|
The Medical Advice and Information Hotline operators will guide you through a medical crisis situation, provide emergency advise and organise for you to receive the support you need - utilising the 24hr Alarm Centre Doctor. (includes referals to crisis lines i.e. rape, abuse, HIV, etc.) |
| |
|
| Emergency Medical Response Vehicle to the scene of a medical emergency |
-
|
An appropriate road and/or air response will be sent to the scene of a medical emergency where, if relevant, the member/s will be stabilised before transfer is provided to the closest, most appropriate facility. |
| |
|
| Other benefits |
| - |
Medical transportation |
| - |
Inter-hospital transfer |
| - |
Medical repatriation |
| - |
In-hospital medical monitoring |
| - |
Compassionate visits |
| - |
Repatriation of mortal remains |
| - |
Escorted return of minors |
Contact ROCCI for more information on how to join the ROCCI Assist programme
|
